Terms of Service
Updated on April 24th 2018
This document describes the service that is offered, charges for the service, and actions that are prohibited.
CarrotHost provided all terms of service, under the RD Network BD policy.
Acceptable Use Policy
This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with CarrotHost. If you engage in any of the activities prohibited by this AUP document CarrotHost may suspend or terminate your account.
CarrotHost's Acceptable Use Policy (the "Policy") for CarrotHost Services is designed to help protect CarrotHost, CarrotHost's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by CarrotHost. CarrotHost reserves the right to modify the Policy at any time.
Any violation will result in immediate suspension, termination and/or compensations awarded to CarrotHost for damages caused by these violations as detailed in this Policy. You shall remain solely liable and responsible for your use of the CarrotHost Services and any all content that you display, upload, download, or transmit through the use of the CarrotHost Services. CarrotHost will be the sole arbiter as to what constitutes a violation of this policy. There shall be no refund for any account which violates the AUP. In the event of an AUP violation, any and all materials if necessary will be provided to the proper authorities should charges need to be placed for any infraction of local, federal or international law.
- Illegal Use:
You may use CarrotHost's Services for lawful purposes only. Transmission, distribution, sale, or storage of any material that violates any law, regulation or this Policy is strictly prohibited. This includes, without limitation: any copyrighted material regardless of copyright location; trademarks; patent; trade secrets, material that obscene, defamatory, constitutes an illegal threat or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, copyrighted music, mp3s and any other form of media deemed worthy to fall under this section by the System Administrators and/or Management staff. CarrotHost reserves the right to restrict, prohibit, or remove any content that it determines in its sole discretion to be harmful to the server, networks, equipment, reputation, customer or any other third party.
The sending of any form of Unsolicited Bulk Email through CarrotHost's servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on CarrotHost's servers, is prohibited. CarrotHost accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by CarrotHost customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any CarrotHost-hosted domain, or referencing any CarrotHost account, is prohibited.
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks is prohibited.
Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is not permitted and will cause immediate termination of services.
CarrotHost will be the sole arbiter as to what constitutes a violation of this provision. Any violation of this provision will result in immediate termination of your account.
- Server Resources:
CarrotHost allows acceptable usage of our CPU and server resources for those accounts which do not harm server performance or network integrity. Any misuse of these resources or use of massive amounts of the resources as determined by the System Administrators shall result in suspension of the account. Server misuse includes overuse of the CPU or server resources due to: excessive server hits, hit flooding, bandwidth over-usage, bandwidth flooding, corrupt scripts, malformed or excessive content, along with any other items for which system administrators deem a misuse of server resources.
- General Scripts/CGI-scripts:
General Scripting/CGI-script sharing among domains not hosted by CarrotHost is strictly prohibited. Any General Scripting/CGI-script considered to be harming system performance or network integrity will be shut down without prior notice.
- System and Network Security:
Any form of violation of CarrotHost's, or any third party's server, system, or network security through the use of CarrotHost Services are prohibited and may result in criminal or civil liability. CarrotHost may investigate such incidents and cooperate with the proper law enforcement authorities if a criminal violation is suspected. This includes, without limitation:
(1) distributing or hosting content, destructive or harmful content including, without limitation, viruses, Trojan Horses, worms, time bombs, eggdrops, cancel bots or any computer programming routines that may damage or interfere with any system, program, data or personal information;
(2) any form of hacking or unauthorized access, which includes, without limitation, use probing, or scanning of systems security or authentication measures, data or traffic;
(3) interference with service to any user, host, or network including any form of attempts to overload a system, any form of system attacks, or forgery which can come from any kind of program/script/command or messages of any kind designed to interfere with a user's terminal session, via any means, locally or by internet;
(4) any form of interception which includes, without limitation, unauthorized monitoring of data or traffic on any network, server or system without express authorization from the owner;
(5) any form of avoidance of system restriction;
(6) and any form of failure to safeguard accounts which includes, without limitation, failure to prevent unauthorized access by giving away passwords.
- Fraud Content:
Offering or distributing any fraudulent goods, services, schemes or promotions (e.g. - make money fast schemes, chain-letters, pyramid schemes), or submitting false data on any sign-up form, contract or online application through registration, or any fraudulent use of information obtained through the use of CarrotHost Services, including, without limitation, use of credit card numbers, phone numbers, e-mail addresses, or home addresses is strictly prohibited
- IP addresses:
The Customer acknowledges no right, title, or interest in the IP address allocated to the Customer, and that any IP address allocated to the Customer is allocated as part of the services and is not portable or otherwise transferable by the Customer in any manner whatsoever. If an IP address is renumbered or reallocated by the Provider, the Provider shall use all reasonable endeavors to avoid any disruption to the Customer. The Customer agrees to no right, title, or interest to the IP address upon termination of this agreement, and that the acquisition by the Customer of a new IP address for the Customer's VPS following termination of this agreement shall be the exclusive responsibility of the Customer.
CarrotHost offers a Thirty-day-money-back guarantee for new Web hosting account registrations. Refunds are not offered for domain registration, software licenses, VPS & Dedicated Server or bandwidth over usage costs and other add-ons service.
The Thirty-day-money-back guarantee applies for the service first-time web hosting and you may ask for the refund just once. If you already received a refund on the Thirty-day-money-back policy you will not receive a refund on subsequent orders.
If the hosting service has been used for sending bulk email and/or if our Terms and conditions have been violated, no refund will be provided. Customers must submit a ticket to the billing department requesting a refund within the first Thirty days after order.
If Customer wishes to cancel Service for any reason, the Customer must log into their Control Panel at https://clients.rdnetworkbd.com/clientarea.php and submit a cancellation request must be before the due date of the service.
Cancellations are effective once our accounting department process it (Cancellation Date). For security and privacy, all customer files, data, and e-mail remaining on CarrotHost WebHosting, VPS & servers after the cancellation date will be destroyed and unrecoverable for security and privacy reasons. It is the Customer's responsibility to backup their files and data and downloads their e-mail prior to requesting Cancellation. CarrotHost is not responsible, and Customer agrees to hold CarrotHost harmless from, any liability or damage that Customer or any third party may sustain, should customer files and data be destroyed after service cancellation.
Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party's reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, acts of government or other legal order, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
The CarrotHost reserves the right to terminate Customer account and any future business relation with the Customer, for any suitable reason at any time via email notification.